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Case ref:201304881
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Date:June 2014
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Body:Western Isles NHS Board
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Sector:Health
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Outcome:Not upheld, no recommendations
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Subject:complaints handling
Summary
Mr C complained to the board that he had concerns about the validity of an application to provide a community pharmacy in his local area. The board responded that the applicant had fulfilled the criteria to allow the application to proceed to the next stage of the approval process. Mr C complained to us that the board failed to address his concerns about the competency of the application.
We found that, technically, the board had acted in accordance with the procedures although we did think that they could have provided Mr C with additional information - ie that his concerns would be considered by the committee considering the community pharmacy application in due course.