New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201800777 East Dunbartonshire Health and Social Care Partnership aids for the disabled (incl blue badges) chronically sick & disabled acts 1970/72 Not upheld, no recommendations November 2018
201800910 University of Glasgow complaints handling Upheld, recommendations November 2018
201801136 East Dunbartonshire Council primary school Not upheld, no recommendations November 2018
201801382 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2018
201801389 Business Stream incorrect billing Not upheld, no recommendations November 2018
201801464 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Upheld, recommendations November 2018
201801841 Wheatley Housing Group Ltd repairs and maintenance Not upheld, no recommendations November 2018
201802054 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2018
201802126 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2018
201802151 Highland NHS Board nurses / nursing care Upheld, recommendations November 2018