New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201803268 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2018 |
| 201603914 | East Dunbartonshire Council | handling of application (complaints by applicants) | Some upheld, recommendations | October 2018 |
| 201606059 | The City of Edinburgh Council | handling of application (complaints by opponents) | Some upheld, recommendations | October 2018 |
| 201607398 | Sanctuary (Scotland) Housing Association Ltd | repairs and maintenance | Upheld, recommendations | October 2018 |
| 201607444 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2018 |
| 201608566 | Aberdeenshire Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | October 2018 |
| 201608890 | Forth Valley NHS Board | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | October 2018 |
| 201609423 | Dumfries and Galloway Council | primary school | Upheld, recommendations | October 2018 |
| 201609479 | Lothian NHS Board - Acute Division | admission / discharge / transfer procedures | Upheld, no recommendations | October 2018 |
| 201700473 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2018 |