New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201700671 | Ayrshire and Arran NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | October 2018 |
| 201701411 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2018 |
| 201702428 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | October 2018 |
| 201702609 | Perth and Kinross Council | handling of application (complaints by opponents) | Not upheld, recommendations | October 2018 |
| 201703195 | University of Aberdeen | teaching and supervision | Upheld, recommendations | October 2018 |
| 201703214 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2018 |
| 201703321 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2018 |
| 201703342 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Some upheld, recommendations | October 2018 |
| 201703354 | Lanarkshire NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | October 2018 |
| 201703416 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2018 |