New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201703486 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations October 2018
201703637 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations October 2018
201703659 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations October 2018
201703685 Lothian NHS Board - Acute Division communication / staff attitude / dignity / confidentiality Upheld, recommendations October 2018
201703801 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations October 2018
201703864 Grampian NHS Board communication / staff attitude / dignity / confidentiality Some upheld, recommendations October 2018
201704087 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations October 2018
201704127 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations October 2018
201704288 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations October 2018
201704393 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations October 2018