New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201707594 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2018 |
| 201707673 | Glasgow City Health and Social Care Partnership | home helps / concessions / grants / charges for services | Upheld, recommendations | October 2018 |
| 201708212 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Upheld, recommendations | October 2018 |
| 201708607 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2018 |
| 201708910 | Aberdeenshire Council | travelling people | Not upheld, no recommendations | October 2018 |
| 201709017 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | October 2018 |
| 201709104 | Glasgow West Housing Association Ltd | applications / allocations / transfers / exchanges | Not upheld, recommendations | October 2018 |
| 201709195 | Aberdeenshire Health and Social Care Partnership | home helps / concessions / grants / charges for services | Upheld, recommendations | October 2018 |
| 201709200 | A Dental Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2018 |
| 201709222 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | October 2018 |