New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201709235 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2018 |
| 201709275 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | October 2018 |
| 201800070 | Aberdeen City Council | handling of application (complaints by opponents) | Not upheld, no recommendations | October 2018 |
| 201800189 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Upheld, recommendations | October 2018 |
| 201800223 | Angus Council | unauthorised developments: enforcement action/stop and discontinuation notices | Not upheld, no recommendations | October 2018 |
| 201800304 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | October 2018 |
| 201800398 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2018 |
| 201800429 | University of Edinburgh | academic appeal / exam results / degree classification | Not upheld, no recommendations | October 2018 |
| 201800487 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | October 2018 |
| 201800547 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2018 |