New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
Case Ref | Organisation | Subject | Outcome | Report Date |
---|---|---|---|---|
201701958 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2018 |
201702066 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | September 2018 |
201702374 | Glasgow Caledonian University | complaints handling | Not upheld, no recommendations | September 2018 |
201702378 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | September 2018 |
201702496 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | September 2018 |
201702616 | Dumfries and Galloway Council | policy / administration | Upheld, recommendations | September 2018 |
201702665 | Lothian NHS Board - University Hospitals Division | clinical treatment / diagnosis | Some upheld, recommendations | September 2018 |
201702769 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2018 |
201703051 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | September 2018 |
201703081 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | September 2018 |