New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201705815 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2018
201705817 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations September 2018
201705833 A Dentist in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2018
201705871 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations September 2018
201706120 Blue Business Water Ltd communication / consultation Not upheld, no recommendations September 2018
201706364 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations September 2018
201706645 Lothian NHS Board policy / administration Not upheld, no recommendations September 2018
201706831 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations September 2018
201706972 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations September 2018
201706980 Highland NHS Board adult social work services (highland nhs only) Upheld, no recommendations September 2018