New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201707336 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | September 2018 |
| 201707340 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | September 2018 |
| 201708061 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2018 |
| 201708119 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | September 2018 |
| 201708396 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2018 |
| 201708429 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2018 |
| 201708551 | Tayside NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | September 2018 |
| 201708738 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2018 |
| 201708954 | A Dentist in the Grampian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | September 2018 |
| 201709148 | Scottish Ambulance Service | clinical treatment / diagnosis | Upheld, recommendations | September 2018 |