New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201700674 The City of Edinburgh Council aids for the disabled (inc blue badges) / chronically sick & disabled acts 1970/72 Upheld, recommendations August 2018
201700734 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2018
201700894 South Lanarkshire Council care in the community Some upheld, recommendations August 2018
201700941 The Highland Council handling of application (complaints by opponents) Upheld, recommendations August 2018
201701142 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations August 2018
201701220 Fife Council complaints handling (incl social work complaints procedures) Not upheld, recommendations August 2018
201701234 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, recommendations August 2018
201701429 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations August 2018
201701484 East Dunbartonshire Council rent and/or service charges Not upheld, no recommendations August 2018
201701694 Golden Jubilee National Hospital clinical treatment / diagnosis Not upheld, no recommendations August 2018