New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201703330 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2018
201703365 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations August 2018
201703851 Borders NHS Board clinical treatment / diagnosis Upheld, recommendations August 2018
201703997 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations August 2018
201704052 Dumfries and Galloway Council child services and family support Not upheld, recommendations August 2018
201704207 A Dentist in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Some upheld, recommendations August 2018
201704235 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2018
201704247 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations August 2018
201704515 A Medical Practice in the Grampian NHS Board area communication / staff attitude / dignity / confidentiality Not upheld, no recommendations August 2018
201704790 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations August 2018