New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201705029 Western Isles NHS Board communication / staff attitude / dignity / confidentiality Upheld, recommendations August 2018
201705319 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations August 2018
201705473 Aberdeen City Council repairs and maintenance Not upheld, no recommendations August 2018
201705961 West College Scotland quality (including complaint handling) Upheld, recommendations August 2018
201705986 A Dentist in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2018
201706028 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, recommendations August 2018
201706162 Fife NHS Board nurses / nursing care Some upheld, recommendations August 2018
201706195 Business Stream policy / administration Some upheld, recommendations August 2018
201706293 River Clyde Homes repairs and maintenance Resolved, no recommendations August 2018
201706392 Fife Council policy / administration Upheld, recommendations August 2018