New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201701134 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2018
201701288 Mental Welfare Commission for Scotland other Some upheld, no recommendations June 2018
201701625 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2018
201701813 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, no recommendations June 2018
201701848 A Medical Practice in the Fife NHS Board area admission / discharge / transfer procedures Upheld, recommendations June 2018
201702012 Inverclyde Health and Social Care Partnership clinical treatment / diagnosis Upheld, recommendations June 2018
201702044 Lothian NHS Board - Acute Division clinical treatment / diagnosis Some upheld, recommendations June 2018
201702113 North Ayrshire Health and Social Care Partnership policy / administration Not upheld, no recommendations June 2018
201702734 Aberdeen City Council child services and family support Not upheld, no recommendations June 2018
201702832 Partick Housing Association Ltd repairs and maintenance Not upheld, no recommendations June 2018