New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201702939 | East Ayrshire Council | neighbour disputes and anti-social behaviour | Upheld, recommendations | June 2018 |
| 201703550 | Angus Council | other | Some upheld, recommendations | June 2018 |
| 201703707 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2018 |
| 201703848 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2018 |
| 201703875 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | June 2018 |
| 201704183 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2018 |
| 201704218 | Grampian NHS Board | admission / discharge / transfer procedures | Not upheld, no recommendations | June 2018 |
| 201704277 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | June 2018 |
| 201705035 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Not upheld, no recommendations | June 2018 |
| 201707161 | Glasgow Housing Association | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | June 2018 |