New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201707180 | Dundee Health and Social Care Partnership | sheltered housing issues/residential homes | Upheld, recommendations | June 2018 |
| 201601505 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | May 2018 |
| 201601834 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | May 2018 |
| 201605243 | Lanarkshire NHS Board | admission / discharge / transfer procedures | Not upheld, no recommendations | May 2018 |
| 201605327 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | May 2018 |
| 201605476 | A Council | special education needs - assessment & provision | Not upheld, recommendations | May 2018 |
| 201606614 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2018 |
| 201607454 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2018 |
| 201607551 | Falkirk Council | handling of application (complaints by opponents) | Upheld, recommendations | May 2018 |
| 201608259 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2018 |