New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201608368 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201608381 | Lanarkshire NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | May 2018 |
| 201608514 | Forth Valley NHS Board | admission / discharge / transfer procedures | Some upheld, recommendations | May 2018 |
| 201608532 | A Dentist in the Western Isles NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201608559 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | May 2018 |
| 201608784 | Scottish Prison Service | supplies of books / newspapers etc | Upheld, recommendations | May 2018 |
| 201608787 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2018 |
| 201608902 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201608947 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201609072 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |