New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201702042 | Scottish Environment Protection Agency | handling of application | Some upheld, recommendations | May 2018 |
| 201702071 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201702191 | A Health Board | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201702241 | Glasgow Housing Association | neighbour disputes and anti-social behaviour | Some upheld, no recommendations | May 2018 |
| 201702451 | Glasgow City Council | parks / outdoor centres and facilities | Not upheld, no recommendations | May 2018 |
| 201702530 | Western Isles NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2018 |
| 201702685 | Scottish Ambulance Service | admission / discharge / transfer procedures | Upheld, recommendations | May 2018 |
| 201702799 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2018 |
| 201702843 | Renfrewshire Council | policy / administration | Some upheld, recommendations | May 2018 |
| 201703099 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2018 |