New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201703145 | Tayside NHS Board | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | May 2018 |
| 201703206 | South Lanarkshire Health and Social Care Partnership | child services and family support | Resolved, no recommendations | May 2018 |
| 201703229 | Glasgow Caledonian University | complaints handling | Some upheld, recommendations | May 2018 |
| 201703260 | Forth Valley NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | May 2018 |
| 201703368 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | May 2018 |
| 201703370 | A Dentist in the Dumfries and Galloway NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201703559 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2018 |
| 201703572 | The Moray Council | policy / administration | Not upheld, no recommendations | May 2018 |
| 201703718 | A Medical Practice in the Forth Valey NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201704019 | Fife NHS Board | admission / discharge / transfer procedures | Not upheld, recommendations | May 2018 |