New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201604718 Audit Scotland communication / staff attitude / confidentiality Some upheld, no recommendations April 2018
201605138 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations April 2018
201605802 Scottish Qualifications Authority policy / administration Some upheld, recommendations April 2018
201606202 Greater Glasgow and Clyde NHS Board - Acute Services Division nurses / nursing care Upheld, recommendations April 2018
201606959 Dumfries and Galloway NHS Board clinical treatment / diagnosis Upheld, recommendations April 2018
201607263 Greater Glasgow and Clyde NHS Board - Acute Services Division appointments / admissions (delay / cancellation / waiting lists) Upheld, recommendations April 2018
201607458 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations April 2018
201607617 A Medical Practice in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations April 2018
201607810 Shetland NHS Board clinical treatment / diagnosis Some upheld, recommendations April 2018
201607882 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations April 2018