New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201607981 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Upheld, recommendations | April 2018 |
| 201608302 | A Medical Practice in an NHS Board area | nurses / nursing care | Upheld, recommendations | April 2018 |
| 201608303 | A Health Board | clinical treatment / diagnosis | Upheld, recommendations | April 2018 |
| 201608411 | East Lothian Council | control of pollution | Some upheld, recommendations | April 2018 |
| 201608505 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | April 2018 |
| 201608679 | A Dentist in the Tayside NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | April 2018 |
| 201609128 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | April 2018 |
| 201609388 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | April 2018 |
| 201609412 | Lanarkshire NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, no recommendations | April 2018 |
| 201609443 | Aberdeenshire Council | home helps / concessions / grants / charges for services | Resolved, no recommendations | April 2018 |