New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201609699 | Renfrewshire Health and Social Care Partnership | clinical treatment / diagnosis | Upheld, recommendations | April 2018 |
| 201700318 | Yorkhill Housing Association Ltd | improvements and renovation | Some upheld, recommendations | April 2018 |
| 201700360 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | April 2018 |
| 201700464 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | April 2018 |
| 201700481 | Greater Glasgow and Clyde NHS Board - Acute Services Division | nurses / nursing care | Upheld, recommendations | April 2018 |
| 201700482 | Greater Glasgow and Clyde NHS Board - Acute Services Division | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | April 2018 |
| 201700643 | Glasgow City Council | complaints handling (inc social work complaints procedures) | Not upheld, no recommendations | April 2018 |
| 201700758 | Fife Council | repairs and maintenance | Upheld, recommendations | April 2018 |
| 201700908 | Argyll Community Housing Association | repairs and maintenance | Not upheld, no recommendations | April 2018 |
| 201701062 | Dumfries and Galloway Council | handling of application (complaints by applicants) | Not upheld, no recommendations | April 2018 |