New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201701146 Elderpark Housing Association Ltd neighbour disputes and antisocial behaviour Not upheld, no recommendations April 2018
201701227 Forth Valley NHS Board clinical treatment / diagnosis Not duly made or withdrawn, no recommendations April 2018
201701258 South Lanarkshire Council rent and/or service charges Not upheld, no recommendations April 2018
201701261 Fife NHS Board clinical treatment / diagnosis Some upheld, no recommendations April 2018
201701927 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations April 2018
201701995 Tayside NHS Board clinical treatment / diagnosis Some upheld, no recommendations April 2018
201702040 Falkirk Council child services and family support Not upheld, no recommendations April 2018
201702471 West Lothian Council complaints handling (inc social work complaints procedures) Upheld, recommendations April 2018
201702527 West Lothian Council aids for the disabled (inc blue badges) / chronically sick & disabled acts 1970/72 Some upheld, recommendations April 2018
201702565 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations April 2018