New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201702727 South Lanarkshire Health and Social Care Partnership child services and family support Resolved, no recommendations April 2018
201702824 Western Isles NHS Board policy / administration Upheld, recommendations April 2018
201703103 Dumfries and Galloway Council child services and family support Upheld, recommendations April 2018
201703294 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations April 2018
201703571 A Medical Practice in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations April 2018
201703852 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations April 2018
201704002 Aberdeen City Council repairs and maintenance Upheld, recommendations April 2018
201704181 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations April 2018
201704238 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations April 2018
201704364 Greater Glasgow and Clyde NHS Board - Acute Services Division communication / staff attitude / dignity / confidentiality Upheld, recommendations April 2018