New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201608861 | Castle Rock Edinvar Housing Association | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | March 2018 |
| 201608966 | A Medical Practice in the Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2018 |
| 201609020 | Lothian NHS Board - Acute Division | nurses / nursing care | Not upheld, no recommendations | March 2018 |
| 201609636 | Heriot-Watt University | academic appeal / exam results / degree classification | Some upheld, recommendations | March 2018 |
| 201609787 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | March 2018 |
| 201700022 | Edinburgh Health and Social Care Partnership | clinical treatment / diagnosis | Not upheld, recommendations | March 2018 |
| 201700024 | Argyll and Bute Council | continuing care | Not upheld, no recommendations | March 2018 |
| 201700247 | A Medical Practice in the Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2018 |
| 201700422 | Perth and Kinross Council | complaints handling (incl appeals procedures) | Upheld, recommendations | March 2018 |
| 201700457 | Dumfries and Galloway NHS Board | nurses / nursing care | Some upheld, recommendations | March 2018 |