New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201700529 | A Health and Social Care Partnership | other | Upheld, recommendations | March 2018 |
| 201701224 | South Lanarkshire Council | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | March 2018 |
| 201701620 | Aberdeenshire Council | policy / administration | Not upheld, no recommendations | March 2018 |
| 201702538 | The City of Edinburgh Council | primary school | Upheld, recommendations | March 2018 |
| 201702559 | Glasgow Kelvin College | teaching and supervision | Not upheld, recommendations | March 2018 |
| 201702738 | West Lothian Council | refuse collections & bins | Upheld, recommendations | March 2018 |
| 201702796 | Perth and Kinross Council | handling of application (complaints by opponents) | Not upheld, no recommendations | March 2018 |
| 201702837 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | March 2018 |
| 201703277 | The City of Edinburgh Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | March 2018 |
| 201703523 | A Medical Practice in the Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2018 |