New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201704055 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations March 2018
201704086 Scottish Prison Service complaints handling Not upheld, no recommendations March 2018
201601588 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations February 2018
201602302 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations February 2018
201604905 Perth and Kinross Council complaints handling Some upheld, recommendations February 2018
201604984 Glasgow City Council estate management, open space & environment work Not upheld, no recommendations February 2018
201605793 Fife NHS Board clinical treatment / diagnosis Upheld, recommendations February 2018
201605796 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations February 2018
201606439 Lothian NHS Board - Acute Division nurses / nursing care Some upheld, recommendations February 2018
201606644 Business Stream policy / administration Resolved, no recommendations February 2018