New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201606956 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations February 2018
201606972 Fife NHS Board nurses / nursing care Not upheld, recommendations February 2018
201607005 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations February 2018
201607200 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2018
201607409 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2018
201607664 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2018
201607918 Perth and Kinross Council licensing - liquor Some upheld, recommendations February 2018
201608005 Business Stream incorrect billing Upheld, recommendations February 2018
201608032 The City of Edinburgh Council statutory notices Not upheld, recommendations February 2018
201608046 The Moray Council secondary school Some upheld, recommendations February 2018