New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201608139 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2018
201608263 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations February 2018
201608353 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations February 2018
201608355 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations February 2018
201608384 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations February 2018
201608465 Melville Housing Association Ltd applications / allocations / transfers / exchanges Not upheld, no recommendations February 2018
201608877 Fife NHS Board appointments / admissions (delay / cancellation / waiting lists) Some upheld, no recommendations February 2018
201608897 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations February 2018
201609301 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, recommendations February 2018
201609310 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2018