New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201400680 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | September 2014 |
| 201400681 | The City of Edinburgh Council | licensing - taxis | Not upheld, no recommendations | September 2014 |
| 201400706 | South Lanarkshire Council | complaints handling | Upheld, recommendations | September 2014 |
| 201400773 | Tollcross Housing Association Ltd | repairs and maintenance | Not upheld, no recommendations | September 2014 |
| 201400815 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | September 2014 |
| 201400851 | Greater Glasgow and Clyde NHS Board - Acute Services Division | complaints handling | Not upheld, action taken by body to remedy, no recommendations | September 2014 |
| 201401120 | Scottish Ambulance Service | complaints handling | Not upheld, action taken by body to remedy, no recommendations | September 2014 |
| 201401160 | Scottish Prison Service | personal property | Not upheld, no recommendations | September 2014 |
| 201401223 | Scottish Prison Service | policy/administration | September 2014 | |
| 201401299 | Scottish Prison Service | downgrading | Not upheld, no recommendations | September 2014 |