New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201401431 Scottish Prison Service policy/administration Not upheld, no recommendations September 2014
201401598 The City of Edinburgh Council complaints handling Upheld, recommendations September 2014
201401645 Scottish Prison Service visits Upheld, recommendations September 2014
201203533 Business Stream meter reading Upheld, recommendations August 2014
201204721 Rosehill Housing Co-operative Ltd complaints handling Not upheld, no recommendations August 2014
201205325 Lothian NHS Board complaints handling Some upheld, recommendations August 2014
201300492 A Dentist in the Lanarkshire NHS Board area clinical treatment / diagnosis Upheld, recommendations August 2014
201300583 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2014
201300732 Scottish Prison Service placements Not upheld, recommendations August 2014
201300992 Scottish Prison Service policy/administration Upheld, recommendations August 2014