New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201301286 Scottish Prison Service policy/administration Upheld, recommendations August 2014
201301378 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2014
201301440 Lothian NHS Board - Acute Division clinical treatment / diagnosis Some upheld, recommendations August 2014
201301653 Scottish Prison Service bullying/victimisation Upheld, recommendations August 2014
201301925 The City of Edinburgh Council statutory notices Upheld, recommendations August 2014
201302041 Dumfries and Galloway NHS Board clinical treatment / diagnosis Not upheld, recommendations August 2014
201302066 Care Inspectorate complaints handling Some upheld, recommendations August 2014
201302200 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2014
201302424 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations August 2014
201302884 Dumfries and Galloway Council complaints handling Some upheld, recommendations August 2014