New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
Case Ref | Organisation | Subject | Outcome | Report Date |
---|---|---|---|---|
201302977 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2014 |
201303081 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2014 |
201303263 | Comhairle nan Eilean Siar | aids for the disabled (incl blue badges), chronically sick & disabled acts 1970/72 | Not upheld, no recommendations | August 2014 |
201303355 | The City of Edinburgh Council | applications, allocations, transfers & exchanges | Upheld, recommendations | August 2014 |
201303807 | A Medical Practice in the Lanarkshire NHS Board area | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | August 2014 |
201303934 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2014 |
201303972 | Scottish Prison Service | risk management | Upheld, recommendations | August 2014 |
201303975 | A Council | primary school | Not upheld, no recommendations | August 2014 |
201304024 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | August 2014 |
201304192 | The Highland Council | complaints handling | Upheld, recommendations | August 2014 |