New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201304264 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2014
201304301 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2014
201304404 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2014
201304435 The City of Edinburgh Council council tax Upheld, recommendations August 2014
201304475 South Lanarkshire Council repairs and maintenance Some upheld, recommendations August 2014
201304546 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2014
201304641 A Medical Practice in the Forth Valley NHS Board area appointments / admissions (delay / cancellation / waiting lists) Some upheld, recommendations August 2014
201304959 Glasgow Housing Association Ltd neighbour disputes and anti-social behaviour Some upheld, no recommendations August 2014
201305054 Business Stream charging method / calculation Not upheld, no recommendations August 2014
201305204 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2014