New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201305252 | Business Stream | policy/administration | Not upheld, no recommendations | August 2014 |
| 201305253 | A Medical Practice in the Dumfries and Galloway NHS Board area | clinical treatment / diagnosis | Upheld, no recommendations | August 2014 |
| 201305336 | The City of Edinburgh Council | housing statutory repair notices, haa areas and demolition orders | Not upheld, no recommendations | August 2014 |
| 201305451 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2014 |
| 201305761 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2014 |
| 201305849 | Scottish Prison Service | supplies of books, newspapers, etc | Some upheld, recommendations | August 2014 |
| 201306028 | Thenue Housing | right to buy | Not upheld, no recommendations | August 2014 |
| 201306050 | Scottish Prison Service | bullying/victimisation | Not upheld, no recommendations | August 2014 |
| 201306093 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2014 |
| 201306095 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2014 |