New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201400745 | Scottish Prison Service | home detention curfew | Not upheld, no recommendations | August 2014 |
| 201400809 | Business Stream | incorrect billing | Not upheld, no recommendations | August 2014 |
| 201103721 | Falkirk Council | repairs and maintenance | Some upheld, recommendations | July 2014 |
| 201104206 | Lothian NHS Board - Acute Division | nurses / nursing care | Some upheld, recommendations | July 2014 |
| 201200509 | Angus Council | policy/administration | Not upheld, no recommendations | July 2014 |
| 201201733 | Perth and Kinross Council | home helps, concessions, grants, charges for services | Upheld, recommendations | July 2014 |
| 201202382 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2014 |
| 201202467 | Scottish Water | water quality | Not upheld, recommendations | July 2014 |
| 201202580 | North Lanarkshire Council | handling of application (complaints by opponents) | Not upheld, recommendations | July 2014 |
| 201204299 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | July 2014 |