New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201301337 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2014 |
| 201301447 | Scottish Prison Service | policy/administration | Some upheld, recommendations | July 2014 |
| 201301524 | NHS 24 | clinical treatment / diagnosis | Upheld, recommendations | July 2014 |
| 201301582 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2014 |
| 201301641 | Business Stream | policy/administration | Not upheld, no recommendations | July 2014 |
| 201301744 | West Dunbartonshire Council | neighbour disputes and antisocial behaviour | Upheld, recommendations | July 2014 |
| 201301779 | Albyn Housing Society Ltd | repairs and maintenance | Resolved, no recommendations | July 2014 |
| 201301790 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2014 |
| 201301946 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | July 2014 |
| 201301964 | North Lanarkshire Council | unauthorised developments: calls for enforcement action/stop and discontinuation notices | Not upheld, no recommendations | July 2014 |