New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302180 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2014 |
| 201302276 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | record keeping | Not upheld, no recommendations | July 2014 |
| 201302338 | North Ayrshire Council | handling of application (complaints by applicants) | Not upheld, recommendations | July 2014 |
| 201302526 | The Moray Council | conservation areas, listed buildings, tree preservation orders | Not upheld, no recommendations | July 2014 |
| 201302675 | Scottish Prison Service | policy/administration | Upheld, recommendations | July 2014 |
| 201302689 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | July 2014 |
| 201302706 | Glasgow City Council | maintenance and repair of roads | Not upheld, no recommendations | July 2014 |
| 201302765 | Business Stream | incorrect billing | Upheld, no recommendations | July 2014 |
| 201302861 | Fife Council | estate management, open space & environment work | Upheld, recommendations | July 2014 |
| 201302916 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Upheld, no recommendations | July 2014 |