New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201303600 | Scottish Prison Service | personal property | Upheld, recommendations | July 2014 |
| 201303633 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | July 2014 |
| 201303635 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2014 |
| 201303729 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2014 |
| 201303763 | Fife NHS Board | other | Not upheld, recommendations | July 2014 |
| 201303926 | Greater Glasgow and Clyde NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | July 2014 |
| 201303995 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2014 |
| 201304076 | Aberdeen City Council | policy/administration | Upheld, recommendations | July 2014 |
| 201304079 | A Dentist in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2014 |
| 201304126 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2014 |