New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201304151 | A Medical Practice in the Western Isles NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | July 2014 |
| 201304152 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2014 |
| 201304153 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2014 |
| 201304163 | A Dentist in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2014 |
| 201304268 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | July 2014 |
| 201304370 | The City of Edinburgh Council | communication staff attitude and confidentiality | Some upheld, recommendations | July 2014 |
| 201304438 | Business Stream | policy/administration | Not upheld, no recommendations | July 2014 |
| 201304471 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2014 |
| 201304528 | Grampian NHS Board | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | July 2014 |
| 201304679 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | July 2014 |