New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201304802 | The City of Edinburgh Council | policy/administration | Not upheld, no recommendations | July 2014 |
| 201304876 | Angus Council | complaints handling | Upheld, recommendations | July 2014 |
| 201305064 | Tayside NHS Board | clinical treatment / diagnosis | July 2014 | |
| 201305160 | Dumfries and Galloway Council | complaints handling (incl social work complaints procedures) | Not upheld, no recommendations | July 2014 |
| 201305207 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | July 2014 | |
| 201305312 | West Lothian Council | handling of application (complaints by opponents) | Not upheld, no recommendations | July 2014 |
| 201305371 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2014 |
| 201305577 | Ayrshire and Arran NHS Board | policy / administration | Not upheld, no recommendations | July 2014 |
| 201305611 | Scottish Prison Service | accommodation (including cell amenities and location) | Not upheld, no recommendations | July 2014 |
| 201305629 | The City of Edinburgh Council | neighbour disputes and antisocial behaviour | Not upheld, no recommendations | July 2014 |