New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201305638 | North Lanarkshire Council | maintenance and repair of roads | Not upheld, no recommendations | July 2014 |
| 201305642 | The City of Edinburgh Council | repairs and maintenance | Not upheld, no recommendations | July 2014 |
| 201305733 | West Lothian Council | school records/access to personnel education files | Some upheld, recommendations | July 2014 |
| 201305797 | A Dental Practice in the Greater Glasgow and Clyde NHS Board area | patient lists | Upheld, recommendations | July 2014 |
| 201305834 | University of Strathclyde | communication staff attitude dignity and confidentiality | Not upheld, no recommendations | July 2014 |
| 201305880 | University of St Andrews | policy/administration | Not upheld, no recommendations | July 2014 |
| 201305887 | West Lothian Council | maintenance and repair of roads | Not upheld, no recommendations | July 2014 |
| 201305889 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2014 |
| 201305935 | The Robert Gordon University | plagiarism and intellectual property | Not upheld, no recommendations | July 2014 |
| 201305996 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | July 2014 |