New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201306223 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2014 |
| 201400316 | Scottish Prison Service | transfer to another prison | Not upheld, no recommendations | July 2014 |
| 201201242 | Barony Housing Association Ltd | repairs and maintenance | Some upheld, recommendations | June 2014 |
| 201201403 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | June 2014 |
| 201202483 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | June 2014 |
| 201203264 | Aberdeenshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | June 2014 |
| 201204827 | Grampian NHS Board | policy/administration | Some upheld, recommendations | June 2014 |
| 201205301 | The City of Edinburgh Council | unauthorised developments: calls for enforcement action/stop and discontinuation notices | Some upheld, recommendations | June 2014 |
| 201205330 | Care Inspectorate | complaints handling | Upheld, recommendations | June 2014 |
| 201300156 | Grampian NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | June 2014 |