New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201301507 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | June 2014 |
| 201301788 | East Dunbartonshire Council | complaints handling | Some upheld, recommendations | June 2014 |
| 201301868 | Clackmannanshire Council | homeless person issues | Not upheld, action taken by body to remedy, no recommendations | June 2014 |
| 201302051 | Commissioner for Ethical Standards in Public Life in Scotland | complaints handling | Some upheld, recommendations | June 2014 |
| 201302099 | South Lanarkshire Council | policy/administration | Upheld, recommendations | June 2014 |
| 201302154 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2014 |
| 201302236 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2014 |
| 201302337 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | June 2014 |
| 201302400 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2014 |
| 201302402 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2014 |