New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201303409 | Greater Glasgow and Clyde NHS Board - Acute Services Division | appointments/admissions (delay, cancellation, waiting lists) | Upheld, no recommendations | June 2014 |
| 201303515 | Scottish Prison Service | downgrading | Not upheld, no recommendations | June 2014 |
| 201303925 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2014 |
| 201304004 | The City of Edinburgh Council | policy/administration | Some upheld, recommendations | June 2014 |
| 201304136 | University of Strathclyde | academic appeal/exam results/degree classification | Not upheld, no recommendations | June 2014 |
| 201304223 | Angus Council | applications, allocations, transfers & exchanges | Some upheld, recommendations | June 2014 |
| 201304283 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | complaints handling | Upheld, recommendations | June 2014 |
| 201304515 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2014 |
| 201304775 | Dumfries and Galloway NHS Board | policy / administration | Some upheld, recommendations | June 2014 |
| 201304806 | Scottish Prison Service | accommodation (including cell amenities and location); complaints handling | Some upheld, recommendations | June 2014 |