New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201305772 | Angus Council | unauthorised developments: calls for enforcement action/stop and discontinuation notices | Not upheld, no recommendations | June 2014 |
| 201104526 | Glasgow City Council | conservation areas, listed buildings, tree preservation orders | Some upheld, recommendations | May 2014 |
| 201204367 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2014 |
| 201204419 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | May 2014 |
| 201204560 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2014 |
| 201204664 | Forth Valley NHS Board | complaints handling | Upheld, recommendations | May 2014 |
| 201204797 | Forth Valley College of Further and Higher Education | communication, staff attitude, dignity, confidentiality | Some upheld, recommendations | May 2014 |
| 201204806 | Aberdeen City Council | repairs and maintenance | Not upheld, recommendations | May 2014 |
| 201204866 | Perth and Kinross Council | right to buy | Upheld, recommendations | May 2014 |
| 201204870 | Lothian NHS Board | record keeping | Upheld, action taken by body to remedy, no recommendations | May 2014 |