New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201204958 | Lothian NHS Board | policy / administration | Upheld, recommendations | May 2014 |
| 201204987 | Shetland NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2014 |
| 201205039 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2014 |
| 201205173 | Scottish Borders Council | building standards | Not upheld, no recommendations | May 2014 |
| 201300118 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2014 |
| 201300126 | Forth Valley NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2014 |
| 201300295 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2014 |
| 201300369 | Lanarkshire NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | May 2014 |
| 201300511 | A Medical Practice in the Forth Valley NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2014 |
| 201300582 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2014 |