New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201204565 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations April 2014
201204572 Lothian NHS Board communication, staff attitude, dignity, confidentiality Some upheld, recommendations April 2014
201204670 The City of Edinburgh Council sheltered housing issues/residential homes Upheld, recommendations April 2014
201204700 Greater Glasgow and Clyde NHS Board admission, discharge & transfer procedures Some upheld, recommendations April 2014
201204749 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations April 2014
201204750 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Some upheld, recommendations April 2014
201204823 Scottish Prison Service personal property Not upheld, no recommendations April 2014
201204847 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, recommendations April 2014
201204890 Lothian NHS Board - University Hospitals Division clinical treatment / diagnosis Some upheld, recommendations April 2014
201204941 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations April 2014