New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201205072 Lanarkshire NHS Board communication / staff attitude / dignity / confidentiality Upheld, recommendations April 2014
201205207 A Council secondary school Some upheld, recommendations April 2014
201205211 Business Stream incorrect billing Upheld, recommendations April 2014
201205291 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations April 2014
201205333 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Some upheld, recommendations April 2014
201205404 Business Stream incorrect billing Some upheld, recommendations April 2014
201300347 Western Isles NHS Board clinical treatment / diagnosis Not upheld, recommendations April 2014
201300472 An Orthodontist in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations April 2014
201300711 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations April 2014
201300712 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Upheld, recommendations April 2014