New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201300720 Scottish Ambulance Service failure to send ambulance / delay in sending ambulance Upheld, recommendations April 2014
201300782 Business Stream incorrect billing Upheld, recommendations April 2014
201300911 Scottish Ambulance Service clinical treatment / diagnosis Not upheld, no recommendations April 2014
201300999 University of Edinburgh academic appeal/exam results/degree classification Not upheld, no recommendations April 2014
201301158 A Dentist in the Borders NHS Board area clinical treatment / diagnosis Not upheld, recommendations April 2014
201301242 Glasgow Housing Association Ltd policy/administration Not upheld, no recommendations April 2014
201301320 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations April 2014
201301570 Aberdeenshire Council unauthorised developments: calls for enforcement action/stop and discontinuation notices Not upheld, no recommendations April 2014
201301596 Business Stream charging method / calculation Upheld, recommendations April 2014
201301770 Business Stream meter reading Upheld, recommendations April 2014